terms & conditions
Accommodation & Tours
These terms and conditions apply to all accommodation & experiences made available by the Federal Group through the property Saffire-Freycinet. By making a booking for accommodation or experience, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you. If the booking for accommodation &/or an experience is made through a third party, the terms and conditions of that third party also apply.
Where indicated, minimum stay conditions apply to accommodation options. The Federal Group will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability. All tours are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund will be applicable in this event. Accommodation guests booking tours will have ticket prices charged to their room with full payment through the guaranteed credit card on departure.
All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. Please be advised that a 1.5% non-refundable credit card surcharge is applicable to all transactions across the Federal Group. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive and will not be charged for a tour booking until the date of the booked tour, unless previous arrangements have been made directly with the Federal Group Customer Contact Centre.
In the event that the Federal Group or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the date of cancellation.
The liability of the Federal Group arising from any cancellations of accommodation or tour bookings by the Federal Group or a third party tour operator is limited to the amount paid for the cancelled booking.
Saffire - 14 days prior to the date of arrival, full prepayment of accommodation for all room nights and travel/external service provider bookings (engaged by Saffire) will be charged to the credit card provided at the time of booking.
Cancellation fees for accommodation at Saffire are as follows:
- 14 days or more prior to arrival: Nil
- 8 - 13 days prior to arrival: a charge of one night's tariff per room will be made.
- 7 days prior to arrival: a charge for every room night booked will be made, no refunds apply.
- Cancellations for Saffire are to be made by notifying Saffire at any time on 1800 SAFFIRE (1800 723 347) or by sending an email to email@example.com
- Alternatively, Saffire cancellations may be made by notifying the Federal Group Customer Contact Centre on 1800 420 155 between the hours of 8am and 7pm 7 days a week or by email to firstname.lastname@example.org
- A cancellation number must be obtained.
Accommodation – Extra Guest and Child Policy
Rates are per suites per night based on two person occupancy. Maximum occupancy per suite is three people. Extra guests at Saffire are charged as follows, and with the following inclusions:
EXTRA PERSON - CHILD (under 18yrs) rate is $300 extra per night for the rate including dinner (and bedding, breakfast, lunch, and age-appropriate beverages and activities) OR $200 extra per night (including bedding, breakfast, lunch, and age-appropriate beverages and activities, but excluding dinner)
EXTRA PERSON - ADULT rate is $450 extra per night (including dinner and dinner beverages, bedding, breakfast, lunch, and some beverages and activities) OR $300 extra per night (including bedding, breakfast, lunch, some beverages and activities, but excluding dinner).
Children 0-4 years at the date of arrival attract no charge. Guests 5 years and above at the date of arrival attract the additional person charge detailed above.
One cot per room is available free of charge.
The Federal Group, through Saffire Freycinet, is committed to protecting the privacy of the personal information that you provide.
Your personal information is primarily used for the purpose of registering your stay with us, booking an experience or responding to your request. If you do not provide us with this information, you will not be able to access the requested service. We will only disclose your personal information if it is necessary for the purpose of providing the products or services you request or complying with our legal obligations.
We will give you the opportunity to access the personal information we may hold about you and, where necessary, correct any errors in this information (some restrictions and cost may apply).